GHS-QUALITY
With the software module GHS-QUALITY, the seamless integration of quality agreements into aircraft ground handling
contracts is now possible. For you as a ground handling company, this allows to offer your partners a significant
plus in customer service.
Quality Agreements for Airline Ground Handling Contracts
Aircraft carriers do not only rely on the simple rendering of services, but also require a well-timed and faultless
execution of handling processes. Ground handling operations are always subject to a tight schedule, and both perfect
timing as well as the best-possible service quality are the decisive factors for customer satisfaction. Thus, it is
usually not sufficient to include simple service catalogues in handling contracts. Additionally, in most cases “Service
Level Agreements” (SLA) are required, defining quality standards which are to be achieved. These SLA may include a
variety of criteria like, for example, maximum times allotted for certain procedures, a limit for errors or mistakes
allowed to be made in a predefined number of processes etc.
Convenient Integration of Document Templates and Contract Data
In individually configurable document templates, quality terms, clauses and accompanying texts as well as possible
consequences for non-compliance with applicable criteria can be prepared. Actual quality agreements are defined as
data records in GHS-QUALITY, which can then be exported to a corresponding document template with a few mouse-clicks.
This allows for a quick and easy printout of ready-to-be-signed contracts.
Compliance with the agreed quality standards is checked by capturing the actual service performance data in the
software module GHS-SERVICE. Here the complete services provided for each ground handling process are recorded,
including quality-related data like times, durations or mistakes. In addition to objective, measurable data, special
incidents can also be recorded here as remarks.
Statistical Evaluation of Aircraft Handling Quality
With the attached statistics tool GHS-REPORT, comprehensive analyses for freely definable events or periods of time
can be created, which serve as a basis for the evaluation of the achieved service quality. The analysis of statistically
processed data can then be used to systematically find weaknesses, justify complaints and to take additional measures.
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