SEIKO Optical’s lenses and frames for glasses meet the highest quality standards. Opticians who sell the company’s products don’t just expect faultless goods – they also expect efficient delivery processes. Every product is made individually, and incorrect or delayed deliveries can lead to hassle with customers. To guarantee high delivery quality at all times and substantially increase reliability across all logistical processes, SEIKO opted for the Lydia® Plug & Play voice solution for its UK operations as a first step.
All processes from the UK were recently adopted at the company’s new logistics centre in Gelnhausen, Germany, as well. The move provides the company with a reliable complete system, while at the same time enabling it to benefit from topsystem’s specialist expertise. Productivity increased by over 40 percent and the error rate fell significantly, with SEIKO staff now carrying out over 3,500 picks per hour.